Terms of Use

QUERO AUTOMAÇÃO TECNOLOGIA DA INFORMAÇÃO LTDA (“ Quero Automação ”) , a company registered with CNPJ under no. 32.460.281 / 0001-51, is a legal entity that through the website and the Quero Automação App (“Platform”), connects Contractors (“Contractor”) and Service Providers (“Providers”).

Through these General Terms and Conditions of Use (“Terms”), Quero Automação presents users in general, Contractors and Providers (all together called “Users”) the essential conditions for using the services offered on the Platform.

When using the Platform or using the services offered by Quero Automação, Users accept and submit to the conditions of these Terms and the Privacy Policies, as well as to all documents attached to them.

  1. OBJECT
    1. The services covered by these Terms consist of:
      1. Allow Contractors to use the Platform to freely and without direction or interference to contact registered Providers;
      2. The Platform presents Contractors with a list of Providers, who may or may not offer their Services (“Services”) to the Contractor.
      3. Enable direct contact between Providers and Contractors interested in purchasing the Services, through the disclosure of contact information from one party to the other.
    2. Quero Automação, therefore, allows Users to contact and negotiate with each other directly, without intervening in contact, negotiation or in the execution of business, not being, in this capacity, a supplier of any Services advertised by their Users on the Platform.
    3. As a classified Service, Quero Automação does not impose or interfere in any negotiation on condition, value, quality, form or term in the contracting between Contractors and Providers, nor does it guarantee the quality, or delivery of the Services contracted between Users.
    4. By using the Platform, the User declares to have read, understood and accepted the Terms.
  1. ABILITY TO REGISTER:
    1. Quero Automação services are available to individuals and legal entities regularly registered in the records of federal and state taxpayers who have the legal capacity to hire them. Thus, people who do not have this ability, including minors or people who have been disabled from Quero Automação, may not use it, temporarily or permanently. Users are now warned of the legal sanctions set out in the Civil Code.
    2. It is prohibited to create more than one registration per User. In the event of multiple registrations made by a single User, Quero Automação reserves the right, in its sole discretion and without the need for prior consent by users or communication, to disable all existing registrations and prevent any future registrations linked to them.
      1. It will only be allowed to link a registration to a CPF, a phone and an email, and there can be no duplication of data in any case.
    3. Quero Automação may unilaterally delete the registration of Users when it is verified that the User’s conduct is or will be harmful or offensive to other Users, Quero Automação and its employees or third parties.
  1. REGISTER
    1. It is necessary to complete all personal data required by Quero Automação at the moment of registration, so that the User is able to use the Platform.
    2. It is the exclusive responsibility of Users to provide, update and guarantee the accuracy of the registration data, and Quero Automação does not have any type of civil and criminal liability resulting from untrue, incorrect or incomplete data provided by Users.
    3. Quero Automação reserves the right to use all valid and possible means to identify its Users, as well as to request additional data and documents that it considers to be relevant in order to check the personal data informed.
    4. If Quero Automação considers a registration, or the information contained therein, suspected of containing erroneous or untrue data, Quero Automação reserves the right to suspend, temporarily or permanently, the User responsible for the registration, as well as prevent and block any advertising or registration of Services and cancel advertisements published by it, without prejudice to other measures deemed necessary and timely. In the case of application of any of these sanctions, Users will not be entitled to any type of indemnity or compensation for losses, damages or loss of profits.
    5. The User will access his account by means of a nickname (login) and password, committing himself not to inform third parties of this data, being fully responsible for the use made of them.
    6. The User undertakes to notify Quero Automação immediately, through the contact channels maintained by Quero Automação on the Platform, regarding any unauthorized use of his account. The User will be solely responsible for the operations carried out on his account, since access will only be possible through the use of a password of his exclusive knowledge.
    7. Under no circumstances will the assignment, sale, rent or other form of account transfer be permitted. It will not be allowed, yet, the creation of new registrations by people whose original registrations have been canceled due to violations of Quero Automação policies.
    8. The nickname that the User uses in Quero Automação cannot be similar to the name Quero Automação. Nor can any nickname be used that suggests or suggests that the Services will be provided by Quero Automação or that are part of your promotions. Nicknames that are considered offensive or in violation of current legislation will also be eliminated.
      1. Providers are not allowed to introduce themselves to the Contractors as employees, service providers or contractors of Quero Automação. The Contractors understand that the Providers are not subordinated to Quero Automação in any way.
    9. Quero Automação reserves the right, unilaterally and without prior notice, to refuse any registration request and to cancel a previously accepted registration.
  1. MODIFICATIONS OF THE GENERAL TERMS AND CONDITIONS
    1. Quero Automação may change these Terms at any time and at its sole discretion. The new Terms will come into force 10 (ten) days after being published on the Platform. Within 5 (five) days from the publication of the changes, the User must inform, by e-mail, if he does not agree with the amended terms. In this case, the contractual link will cease to exist, as long as there are no open accounts or debts. If there is no manifestation within the stipulated period, it will be understood that the User has tacitly accepted the new Terms, and the contract will continue to bind the parties.
    2. The services offered by Quero Automação may be different for each region of the country. These Terms must be interpreted according to the region in which the Provider’s registration was made.
  1. CONTACT BETWEEN USERS
    1. The Platform presents Contractors with a list of Providers, who may, of their own free will, choose to contact the Providers through WhatsApp, social networks, e-mail, telephone or any other way specified by the Provider.
    2. Users declare that under no circumstances can they make Quero Automação liable for the failure of an eventual negotiation, for whatever reason, including failure in communication, poor provision of services, or any other activities related to contracting or providing the service.
  1. PRIVACY OF INFORMATION
    1. All information or personal data provided by the User of Quero Automação are stored on servers or magnetic means of high security.
    2. Quero Automação will take all possible measures to maintain the confidentiality and security described in this clause, but will not be responsible for damage that may be derived from the violation of these measures by third parties using undue, fraudulent or illegal means to access the information stored on the servers or databases used by Quero Automação.
    3. Quero Automação will be able to use User data for analysis, studies, reporting, all as necessary for the proper functioning and development of the platform and services offered.
    4. Quero Automação will collect information pertinent to transactions or other business carried out through Quero Automação and may use it for commercial purposes or to improve its functionality.
    5. Quero Automação does not have access to the content of calls or communications between Users.
    6. Each User’s nickname and password are used to guarantee privacy and security. Quero Automação recommends its Users not to share this information with anyone. Quero Automação is not responsible for damages or losses caused to the User by sharing this information.
    7. All information provided by Users to Quero Automação is protected by specialized companies.
    8. Quero Automação follows the security standards commonly used by companies that work with data transmission and retention to ensure the safety of their Users. However, no method of transmitting or retaining electronic data is fully secure and may be subject to external attacks. Thus, despite using all possible and appropriate means, Quero Automação cannot guarantee the absolute security of the information provided.
    9. Quero Automação collects and saves all the information provided by its users while using its platform.
    10. The name, e-mail and other data of the Users may be used to send notifications, information about the account or Services provided, notices about violations of the Term and other communications that Quero Automação consider necessary. Users may request Quero Automação to exclude them from their mailing list.
    11. Quero Automação will provide all the information requested by public agencies, as long as they are duly justified and compatible with the law in force.
    12. Quero Automação uses cookies and user monitoring software to provide its Users with the best possible navigation, based on their needs, and for internal searches. These cookies do not collect personal information, they only inform each user’s usage and browsing preferences, in addition to providing Quero Automação with statistics and data to improve its services.
  1. SIGNATURE
    1. Providers may subscribe to have their registration listed on the Platform.
    2. The subscription can be made through online payment methods that have a contract with Quero Automação. Payment methods also have their terms of use, which must be accepted so that Users can carry out transactions.
    3. Subscription prices are subject to change without notice.
    4. It is the Provider’s obligation to inform Quero Automação of any failure or error in the transaction so that it is remedied as soon as possible.
  1. CANCELLATION POLICY
    1. The subscription has its expiration date depending on the chosen plan. By law, the User has 7 (seven) days to cancel the subscription and receive the full amount, either by reversing the credit card or bank deposit.
    2. At the end of the chosen plan, the renewal will take place automatically, valid again for 7 (seven) days for cancellation.
    3. The Provider may cancel the plan at any time, but after 7 (seven) consecutive days, no amount will be returned under any circumstances.
  1. PROHIBITED SERVICES AND ANNOUNCEMENTS AND BUDGETS
    1. Quero Automação is a platform for online classifieds of Services, being forbidden the placement of any advertisement or request for a quote for sale, rent, exchange or any form of transfer of ownership of any property.
    2. The advertisement of illegal services in accordance with current legislation or that may be considered offensive to third parties is also prohibited.
    3. Quero Automação will exclude, unilaterally and without any prior communication, that User who disrespects the rules contained in this section.
    4. Any User or natural or legal person who feels offended by any advertisement served on the Platform may request Quero Automação to exclude that advertisement from its Platform, through its service channels.
  1. PROVIDER QUALIFICATION SYSTEM
    1. Providers accept and submit to the qualification system adopted by Quero Automação.
    2. The Providers agree that Quero Automação may cancel, delete or suspend indefinitely registrations with repeated negative qualifications.
    3. The Providers will not assist any kind of indemnity or compensation for losses and damages, loss of profits and pain and suffering, due to the qualification attributed to the Services announced.
      1. If the excluded Provider has contracted a plan, Quero Automação will return the values of the contracted plan, within 60 days, proportionally to the time of the contracted subscription plan.
      2. The excluded Provider must send a copy of the RG, CPF and proof of residence to be entitled to the return of values. The 60-day deadline for the return of values will begin to be counted from the date of receipt of all documents by Quero Automação.
    4. Bearing in mind that the comments posted are the personal opinions of the Users, they will be responsible for the opinions published on the Platform, whether before Quero Automação, before the Providers, third parties, governmental bodies or other Users of the website, exempting Quero Automação from any responsibility related to the placement. of the comments.
    5. Quero Automação reserves the right to delete unilaterally and at its sole discretion, comments that contain and registrations of users who practice:
      1. Offense to the honor, image, reputation and dignity of others;
      2. Pornography, pedophilia, and other forms of sexual content;
      3. Racism or discrimination of any kind;
      4. Bullying, Stalking or any other kind of illegal constraint or harassment;
      5. Manifest violation of copyright or image rights;
      6. Use of third party brands, symbols, logos or emblems;
      7. Instigation or apology for the practice of crimes, such as drug trafficking or use, rape, homicide, fraud, among others;
      8. Errors or suspected mistakes.
  1. OBLIGATIONS OF USERS
    1. The Provider must have the legal capacity to provide the Service.
    2. Quero Automação is not responsible for Services that take place between Users, the responsibility for all the obligations arising therefrom, whether tax, labor, consumer or any other nature, will be exclusively of the Contractor, the Provider or both, as the case may be. In the event of a judicial appeal filed by Defendant Quero Automação, whose facts merge with the Provider’s actions, the Provider shall be called to the proceedings, and shall bear all the resulting charges, including expenses with fees, agreements, attorney fees and others. Quero Automação also cannot oblige Users to honor their obligations or carry out the negotiation.
    3. Quero Automação is not responsible for the tax obligations that fall on the activities of Users. As well as establishing the pertinent legislation in force, the Contractor must demand invoice from the Provider in its transactions. The Provider, in accordance with the law in force, will be responsible for the fulfillment of the integrality of the obligations arising from its activities, notably those related to incident taxes.
  1. SEALED PRACTICES
    1. It is strictly forbidden to Users, among other actions provided for in these Terms, to manipulate, directly or indirectly, the prices of the Services advertised.
    2. Providers are prohibited from disclosing the same advertisement, content, item or service in more than one category and / or repeatedly. Quero Automação reserves the right to exclude repeated advertisements or services, as well as suspend or delete the registration of the Provider responsible for duplication.
    3. Users may not: (i) Obtain, store, disclose, market and / or use personal data about other Users for commercial or illegal purposes; (ii) Use automatic means, including spiders, robots, crawlers, data capture tools to download data from the website (except Internet search tools and non-commercial public files); (iii) circumvent, or attempt to circumvent, in any way whatsoever, the website’s system, mechanism and / or platform; and (iv) include means of contact such as telephone, e-mail, address and other forms of communication in the offers.
  1. VIOLATION IN THE SYSTEM OR DATABASE
    1. The use of a device, software or other resource that may interfere with Platform activities and operations, as well as in advertisements, descriptions, accounts or their databases, is prohibited. Any interference, attempt, or activity that violates or contravenes the intellectual property laws and the prohibitions stipulated in these Terms will render the responsible liable to suffer the effects of the pertinent legal actions, as well as the sanctions provided for herein, and is also responsible for indemnifying Quero Automação or its Users for any damages caused.
  1. SANCTIONS
    1. Without prejudice to other measures, Quero Automação may, at its sole discretion and without the need for prior consent of or communication to Users, warn, suspend or cancel, temporarily or permanently, the User’s registration or advertisements, and may apply a sanction that has a negative impact in its reputation, at any time, initiating the appropriate legal actions and suspending the provision of its services, if: (i) the User does not comply with any provision of these Terms and the other policies of Quero Automação; (ii) fail to comply with their User duties; (iii) performing criminal or criminal acts; (iv) the User’s identity cannot be verified, any information provided by the User is incorrect or if the information provided leads to the belief that the registration is false or that of a different person;
    2. In cases of temporary or permanent suspension of the Provider’s registration, all active advertisements and offers made will be automatically canceled.
      1. In case of temporary suspension, the plan contracted by the Provider will be suspended until the rehabilitation of the Provider’s registration, when it will return to normal.
      2. In case of permanent suspension or exclusion of the Provider due to evidence or suspicion of fraud against Quero Automação or Contractors, Quero Automação will not return the values of the contracted plan.
    3. Quero Automação reserves the right, at any time and in its sole discretion, to request the sending of personal documentation or any document that proves the veracity of the registration information.
      1. In case of requesting documents, any deadlines determined in these Terms will only apply from the date of receipt of the documents requested from the Provider by Quero Automação.
  1. RESPONSIBILITIES
    1. Quero Automação is not responsible for technical and / or operational defects or defects arising from the User’s system or from third parties.
    2. Quero Automação is not responsible for the delivery of the Services announced by the Providers on the Platform.
    3. Quero Automação is also not responsible for the existence, quantity, quality, status, integrity or legitimacy of the Services offered or contracted by Users, as well as for the ability to contract from Users or for the veracity of the personal data provided by them. Quero Automação does not grant any guarantee for hidden or apparent defects in the negotiations between Users. Each User knows and accepts to be solely responsible for the Services he advertises or the offers he makes.
    4. Quero Automação will not be responsible for reimbursing its Users for any expenses with phone calls, data packages, SMS, messages, emails, correspondence or any other amount spent by the User due to contact with Quero Automação or any other User, for any reason that so be it.
    5. Quero Automação cannot be held responsible for the effective fulfillment of the obligations assumed by the Users. Users recognize and accept that, when carrying out negotiations with other Users, they do so at their own risk, recognizing Quero Automação as a mere provider of services for providing virtual space for advertising the Services offered by third parties.
    6. In no case Quero Quero Automação will be responsible for the loss of profit or any other damage and / or loss that the User may suffer due to negotiations carried out or not carried out through the Platform, resulting from the conduct of other Users.
    7. Since these are negotiations conducted electronically between two Users who did not know each other prior to the negotiation, Quero Automação recommends that every transaction be carried out with caution and prudence.
    8. In the event that one or more Users or any third party initiates any type of claim or legal action against another or other Users, each and every User involved in the claims or actions is exempt from all responsibility Quero Automação and its directors, managers, employees, agents, workers , representatives and attorneys.
    9. Quero Automação reserves the right to assist and cooperate with any judicial authority or governmental body, and may send registration or business information about its Users, when it considers that its assistance or cooperation is necessary to protect its Users, employees, collaborators, administrators, partners or anyone who may be harmed by the action or omission countered.
  1. SCOPE OF SERVICES
    1. These Terms do not generate any partnership, mandate, franchise or employment relationship between Quero Automação and the User. The User is aware that Quero Automação is not part of any transaction made between Users, nor does it has any control over the quality, security or legality of the Services advertised by Users, over the veracity or accuracy of the advertisements made by Users, and on Users’ ability to negotiate.
    2. Quero Automação cannot guarantee the success of any transaction between Users, nor verify the identity or personal data of Users. Quero Automação does not guarantee the veracity of the third party publication that appears on its Platform and will not be responsible for correspondence or for contracts that the User makes with third parties.
  1. PROBLEMS ARISING FROM THE USE OF THE SYSTEM
    1. Quero Automação is not responsible for any damage, loss or loss suffered by the User due to failures in his Internet connection, with his provider, in the system, with the SMS system, with the telephone line or on the server used by the User arising from third party conduct, act of God or force majeure.
    2. Quero Automação is not responsible for the compatibility between its Platform and hardware owned by the User. The User must keep his equipment up to date and will not be able to make Quero Automação responsible if the Platform is not accessible on outdated equipment.
    3. Quero Automação will also not be responsible for any virus, trojan, malware, spyware or any software that may damage, alter the settings or infiltrate the User’s equipment as a result of accessing, using or browsing the internet, or as a result of the transfer of data, information, files, images, texts or audio.
  1. INTELLECTUAL PROPERTY AND LINKS
    1. The commercial use of the expression “Quero Automação” as a brand, business name or domain name, as well as logos, brands, insignias, content of the screens related to the Platform services and the set of programs, databases, networks and files that allow the User to access and use their account, are the property of Quero Automação and are protected by international laws and treaties on copyright, trademarks, patents, models and industrial designs. The misuse and the total or partial reproduction of the referred contents are prohibited, except with the express authorization of Quero Automação.
  1. INDEMNITY
    1. The User will indemnify Quero Automação, its subsidiaries, controlled companies, direct or indirect controllers, directors, administrators, collaborators, representatives and employees, including regarding legal fees, for any demand promoted by other Users or third parties, arising from the activities of the first on the Platform, of any breaches by the User, of the Terms and other policies of Quero Automação or, also, of any violation, by the User, of law or of the rights of third parties.
  1. APPLICABLE LAW AND JURISDICTION
    1. All items in these Terms are governed by the laws in force in the Federative Republic of Brazil. For all matters relating to interpretation, compliance or any other question relating to these Terms, the parties agree to submit to the São Paulo District Forum.